Basingstoke: NewVoiceMedia selected for ‘CRM Rising Star’ and ‘CRM Service Elite’ awards

NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, has won the prestigious CRM Rising Star and CRM Service Elite awards from CRM magazine.

The Rising Star award recognises NewVoiceMedia for its market impact in delivering a true cloud, omni-channel contact centre for salesforce.com customers and its achievements in dominating the AppExchange as the highest-rated Cloud Telephony Integration (CTI) application.

The CRM Service Elite award celebrates the results that the Canadian Cancer Society in Saskatchewan (CCSSK) is achieving with NewVoiceMedia’s ContactWorld omni-channel engagement centre, such as a 40% uplift in charitable donations, a 30% increase in participant retention, a 70% boost in pledges and more positive feedback from volunteers.

“NewVoiceMedia is thrilled to receive CRM magazine’s Rising Star and Service Elite awards," said CEO Jonathan Gale. “These honours validate our commitment to delivering a best-in-class, omni-channel cloud customer contact technology that truly helps customers like CCSSK significantly improve their business results.”

CRM magazine, of CRM Media based in New York, covers customer relationship management. It bestows annual customer service awards to companies that add significant value to the customer experience.