Bracknell: Content Guru storms US market with wave of activity
Europe’s leading cloud communications provider, Bracknell-based Content Guru, marks its official launch into the North American contact centre market with the announcement of a triple-header of exhibitions at leading US industry events.
Already identified by US industry analyst DMG Consulting as one of the world’s leading cloud contact centre providers, Content Guru delivers an extensive range of customer engagement solutions via its multi-award-winning storm® platform. Through storm US, Content Guru will build on its initial North American customer base and drive increased penetration into the world’s largest contact centre market.
As a member of the Redwood Technologies Group, Content Guru builds on 20 years of experience in the US market as it positions to deliver transformative cloud communications solutions. The company will begin its US events calendar this spring, exhibiting at Enterprise Connect in Orlando, FL, from March 27 to 30 alongside some of the industry’s biggest names.
In May, the Content Guru team will return to Orlando for ICMI Contact Center Expo - the highest-rated contact centre event in the industry.
More than 1,500 senior decision makers and contact centre professionals from across the globe are expected to attend the three-day event, which will take place from May 22 to 25 at the Walt Disney World Resort.
Finally, Content Guru will be heading to the 18th annual Call Center Week (CCW) at The Mirage in Las Vegas, from June 26 to 30. CCW is widely considered by the industry as the must-attend event for customer care and customer experience professionals.
Sean Taylor, CEO of Content Guru, says: “2016 was a landmark year for Content Guru and the whole Redwood Technologies Group. We not only posted growth of more than 50% in pre-tax profits and 30% in revenues, we acquired a whole new slate of household name customers and gained industry-wide recognition by winning a number of key awards. It’s no surprise that we feel this is the perfect time to push on with our global expansion strategy. We are thrilled to be making our debut at these three nationally-renowned US events.
“The USA represents the world’s largest contact centre market, and it is contested by the world’s leading technology companies. Therefore it represents the ultimate stage on which to scale up our storm business. The Redwood Technologies Group has had a long and successful history in the US. I started my career as a software engineer in Silicon Valley and I’m thrilled to be coming back to this country now, at the head of an award-winning cloud provider, equipped with world-beating communications integration services.”
