Business communications specialist Onecom, at number 65 in our Solent 250, has been shortlisted for two major industry accolades in recognition of outstanding customer service and commitment to employee wellbeing.
The company, which has headquarters at Whiteley and offices around the UK, in Wales and in Northern Ireland, has been shortlisted for Customer Service Team of The Year in the 2017 Comms Business Awards.
Onecom’s entry focused on the company’s commitment to providing a consistently good experience to all customers of all its products and the highest standards of staff training.
The Comms Business Awards are considered the most prestigious and sought after accolades in the communications, IT and mobile industries.
In a further honour, Onecom has also been shortlisted for a major award in Northern Ireland, where it is a finalist for The Irish News Workplace and Employment Awards in the category of ‘Workplace Wellbeing’.
Onecom’s entry centred on its strong commitment to the health and wellbeing of its employees, including robust Mental Health and Stress policies, cycle-to-work schemes and subsidised gym memberships for staff.
Darren Ridge, Onecom CEO, said: “I’m delighted that Onecom has been shortlisted for these two prestigious awards, which is testament to the hard work of our teams around the country and the value we place on staff and customers alike.
“We firmly believe that happy staff equals happy customers, and are pleased that our commitment to supporting health, wellbeing and work-life balance of employees has been recognised along with our dedication to outstanding customer service.”
Among Onecom’s industry-leading policies is the Onecom Training Academy, which ensures employees receive high-quality training and support in customer service, product knowledge and working practice.
The company also offers staff across the business a series of weekly masterclasses that help them develop their skills and master their emotional wellbeing at home and at work.
The two latest awards shortlistings come on the back of a string of successful nominations for industry awards. Onecom is currently shortlisted for the title of Best Unified Comms Dealer in the Mobile Industry Awards is also a finalist in the Solent Deals Awards for its multi-million-pound acquisition in 2016 of Evolve Telecom.
Onecom is the UK’s largest independent business telecommunications provider, operating throughout England, Wales and Northern Ireland from 12 regional offices, including London, Cardiff, Southampton, Plymouth, Leeds, Telford, Norwich and Brighton.
The company currently manages over 325,000 mobile connections, delivering communication services and unified solutions across fixed line voice, connectivity and cloud computing to some of the UK’s most dynamic companies.
Onecom was voted Vodafone Platinum Partner of 2011, 2012, 2013 & 2014. In 2015 and again in 2016, Onecom was named Vodafone’s Total Communications Partner – the network’s highest accolade. It is currently Vodafone UK’s largest partner.
The Solent 250 is sponsored by HSBC, KPMG and Irwin Mitchell.