Bracknell-based Redwood Technologies Group has acquired leading quality monitoring specialists Weston Digital Technologies. This is part of a programme of continuing expansion to help organisations provide better Customer Engagement and Experience.
Weston Digital has been developing digital communications recording technology for over two decades. It is trusted by the UK national government and local authorities, as well as organisations including Avon & Somerset Police, BT, Investec, Boeing and Airbus.
The acquisition continues the “Group’s mission to aid hundreds of the world’s leading organisations to achieve better customer and agent experience, through its multi-award winning platform, storm”, said a statement.
The full share acquisition combines the existing customer engagement expertise in its cloud-based contact centre solutions provided by Group subsidiary Content Guru, with Weston Digital’s omni-channel recording and quality management capabilities. Weston’s screen recording and quality monitoring technology will now be available as part of the Content Guru suite of products.
Derek Townsend, managing director of Surrey-based Weston Digital Technologies, said: “Having worked with Redwood as a strategic partner, the synergies and complimentary cultures quickly became obvious. This is a match made in heaven, to become part of a large company that operates on a truly global scale. Joining the Redwood family opens up many exciting opportunities for us to bring our advanced technology to Redwood Technologies’ and Content Guru’s international market.”
Sean Taylor, CEO of Redwood Technologies Group, said: “We have been aware of Weston Digital Technologies for a long time. They have an outstanding technology solution, which it will be fantastic to add to the Redwood Technologies Group portfolio. We are very excited about strengthening our customer proposition and great synergies.”