Richard Dendle, founder and managing director of Guildford-based Britannic Technologies, talks to Tim Wickham about the transformation of voice communications, integrated telecoms and call centres.
The UK telecoms sector in the pre-privatisation days of the early 1980s didn’t make life particularly easy for businesses in terms of choice. Limited phone handsets, limited options on exchange systems and extensions. If you wanted an answering machine, you probably had to rent it from one of the very few companies offering them – at a high cost. Read more →