Marlow: Duplo International implements NetDespatch for axis diplomat integration

NetDespatch, a leading provider of web IT solutions for postal and parcel carriers, has revolutionised order fulfilment and shipping at Duplo International. NetDespatch has helped the printing equipment giant significantly improve operational efficiency and reduce administrative costs through seamless web-based integration with their parcel carrier. 

The integration facilitates instant and accurate electronic transfer of order details from Duplo’s axis diplomat order processing software to its carrier APC Overnight, eliminating the need for manual data entry and reducing the risk of human error, while also improving service.

Duplo International, the EMEA arm of the Duplo Corporation in Japan, distributes products to more than 105 countries operating direct sales in the UK, France and Poland. It wanted to replace its manual systems with a wholly-integrated solution from sales order, automated printing of the correct parcel carrier labels, through to despatch.

Steve Sneath, retail solutions specialist at NetDespatch, commented: “This integration demonstrates the clear benefits of NetDespatch, order details are instantly processed, with the label printed, and the data automatically transferred to the carrier, ensuring accuracy, increasing operational efficiency and reducing costs for the retailer.”

David Pike of axis first said: “This solution ticks all the boxes. It is seamless, simple and secure. The support team at NetDespatch were great and helped us get up and running in no time. This integration maximises efficiency through the entire order process and eliminates unnecessary administration saving time and money.”